FileWhopper FAQ

You can find answers to frequently asked questions here
What is FileWhopper?

FileWhopper is a project by a well-established Australian software company. Created by a team of passionate IT professionals, it was designed to solve one of the biggest problems people face when trying to send files over the web: the notorious FILE TOO LARGE issue. In plain words, FileWhopper helps when you need to send a very big file to someone, and no other service lets you do it without having to buy a monthly storage plan. WITH FILEWHOPPER, YOU CAN TRANSFER ANY FILE OR FOLDER WITH NO SIZE LIMITS.

FileWhopper has a simple interface that doesn’t bombard you with tons of options you don’t need. The service provides top-level data security through the use of zero-knowledge encryption.

Quick facts about FileWhopper

Why is FileWhopper better than other popular cloud storage services like Google Drive, OneDrive, Dropbox and such?

Cloud storage services like OneDrive and Google Drive, are a better choice if you need to store or collaborate on files and folders. OneDrive and Google Drive are part of large interconnected ecosystems that can make your whole collaboration process effortless.

When is it better to use the FileWhopper file sharing service? Of course, everything depends on your needs. FileWhopper is a great innovative service for sharing large files and folders (of any size). So, if you need to send a 200GB or larger folder with your photos and videos to your friend in another country, you probably won’t find a better option. The best thing about FileWhopper is that it is a pay-as-you-go service and you won’t need to commit to a monthly or annual subscription. You can transfer files and folders of any size, you won’t need to compress them, and your transfer will resume automatically after Internet connection drops (no data will be lost). FileWhopper offers the strongest available security for your transfers, including zero-knowledge encryption. Read this article to learn how FileWhopper helps avoid data leak risks compared to popular cloud storage services.

Check out the table below to compare FileWhopper to other popular cloud storage services and read the FileWhopper vs. Cloud Storage Services article to get detailed info:

FileWhopper has a number of advantages for sending big files and folders compared to cloud services
Data in this table is current as of August 2020 and comes from the respective services' ads or websites
What is the price to send a file?

The price depends on the file size. You can check it by uploading your file or folder here, the system will calculate the cost of transfer based on your file size. Getting a quote takes a couple of seconds and does not require you to commit to anything.

What do I get when I order additional services? What is their price?

By default you have 1 download of your file or folder and 14 days of storage unless you order extra services such as:

  • 14 additional days of storage. This optional service adds 14 days of storage to your default 14 days, bringing your total purchased storage time to 28 days. When you choose this option, the option of insurance becomes unavailable. If you'd like longer storage time, choose Insurance instead, which will give you a total of 90 days of storage.
  • 5 additional downloads. This optional service adds 5 downloads to the default 1 download of your file or folder, bringing the total purchased number of downloads to 6. This means that your file can be downloaded on up to 6 computers, so you can share the download link with up to 6 recipients.
  • File/folder Insurance. This optional service adds 2,5 months (76 days) of storage to your default 14 days, bringing your total purchased storage time to 90 days and adds 2 downloads to the default 1 download of your file or folder resulting in a total of 3 downloads. When you choose this option, the option of 14 additional days of storage becomes unavailable.

Here is a visualization of the above in plain words:

See how additional services influence FileWhopper file or folder transfer parameters
  • If you did not purchase any additional services when making payment for the upload, you can still purchase any of them in your online FileWhopper account at any time, but only once, while the file is being stored on our servers. Please note that you may not purchase 14 additional days of storage and file insurance for the same transfer.
  • The price of the additional services depends on your file or folder size and is added to your transfer total.
    The minimum additional service prices are as follows:
    - 14 additional days of file/folder storage + $0.99
    - 5 additional downloads of your file/folder + $0.99
    - File/folder insurance +$2
What are the upload/download size limits?

With FileWhopper you won’t face any size limits when sharing your file or folder. You can share large files of any size: 1GB, 1TB or even 10TB! There is no need to buy a monthly subscription, you can start using the service right away: just pay a one-time fee depending on your file/folder size.

How are files uploaded/downloaded?

First, you choose the file or folder you want to send, and upload it to FileWhopper to get a price quote based on file size. After that, either upload your data directly from your browser (this option is only available for files under 20GB) or download a tiny app that will facilitate the upload (this option is available for all FileWhopper data transfers). You set a password and get a link to the file/folder you uploaded, which you need to copy and share with the recipient. The recipient will use the link and password to download the file/folder directly from their browser, or via a tiny app that will delete itself once download is complete.

Is it safe to share files or folders using FileWhopper?

Yes, it is absolutely safe to share your sensitive data online using the FileWhopper app. All files and folders that are sent via the FileWhopper app are encrypted before being transmitted to ensure secure transfer. We use a special encryption algorithm based on a password that is generated in the app or manually created by the user when upload is started. The password is NOT transferred to or saved on FileWhopper’s servers, which means we will not have access to it, and therefore will be unable to access the files being transmitted. This password is required for the recipient to start the download, so you must send it to the recipient along with the download link.

The name of the uploaded file or folder is also encrypted and not transferred to our servers. You will only see your file\folder’s real name on the web when you get a price quote and review order summary. The real file/folder name will be accompanied with a transfer ID generated on our server as you go through these steps. Once payment is made, you will only see your unique transfer ID instead of the real file/folder name, as the real name is not transferred to or saved on our servers. You can identify each upload in your personal FileWhopper account by the unique transfer ID.

You will still be able to see the real file/folder name in the FileWhopper App on your computer, and your file recipient will also see the real file/folder name in the FIleWhopper App on their PC once they have entered the password you’ve sent them with the link.

How many users can I transfer my big file or folder to? How many times can my content be downloaded?

You can transfer your big file or folder to one user each time you pay for the transfer, unless you order additional services such as extra downloads of your file. If a download is already in progress, the file link gets disabled for all other users, unless additional downloads have been ordered and paid for by the file owner. You can order 5 additional downloads of your file and then share your link with up to 6 recipients. Once the file is downloaded, it gets deleted from the server.

Will my files be stored on your servers? If they will, will you have access to them?

Your file/folder is safely stored for up to 14 days on our server and deleted from the server as soon as it's downloaded by the recipient. We do not have access to the file as it is encrypted with a password before being uploaded. This password may only be accessed by the file owner and the recipient(s) they share it with. The password may not be accessed by FileWhopper staff and therefore FileWhopper has no way of accessing or viewing the data being transmitted by users. It is solely your responsibility to keep the file password protected from unauthorized use.

How do you process payments? Are they secure? Which payment partner do you use?

We guarantee secure transactions. Payments are processed by our trusted payment partners, Paddle and FastSpring. These companies have very strict procedures in place and comply with all legal requirements to protect your data.

If something goes wrong, do you offer refunds?

Yes, we do issue refunds.

Full refunds (regular price + additional services if paid for) are provided within 3 calendar days of payment for one of the following reasons:

  • File or folder could not be sent due to FileWhopper.com's fault, such as server issues that prevented or interrupted data transfer;
  • You changed your mind and decided not to send the file/folder, AND it has not actually been uploaded yet.

Also, a 25% refund can be issued upon the User’s request in case there were no downloads within 14 days after the file started uploading.

But there is an exception. Files or folders may be uploaded after payment is made. The upload process must be completed within 14 days. After that, eligibility for a refund expires. You may refer to our full Refund Policy in the Terms of Use.

How long does it take to transfer 100GB?

The FileWhopper app simplifies the process of file upload/download and ensures the highest possible upload and download speeds by using multi-threaded data transfer technology. The transfer speed depends on the connection you use to upload or download files, thus we cannot tell the exact time required to transfer a 100GB file. The app supports simultaneous upload and download, so you can share the download link as soon as the upload starts.

How about GDPR?

FileWhopper fully complies with the European GDPR regulations. Please see the types of information we collect, how we use your information and who we share your information with, in our Privacy Policy. FileWhopper is committed to protecting the information you provide to us. To prevent unauthorized access or disclosure, to maintain data accuracy, and to ensure appropriate use of the information, FileWhopper has strict physical and managerial procedures in place to safeguard the information we collect. FileWhopper will not sell, rent or lease your personal information to others.

Why do you work with apps? Is it safe?

The FileWhopper apps simplify the process of file upload/download and make it much faster, more secure and smooth. All user data is being encrypted and additionally protected by a password of your choice.The app will automatically resume the transfer after any errors, pauses, Internet connection loss, etc. The integrity of transmitted data is also ensured. The app ensures the highest possible upload and download speeds by using multi-threaded data transfer technology.

The app supports simultaneous upload and download, so you can share the download link as soon as the upload starts. No installation is required. The app is lightweight and will automatically delete itself as soon as its job is done.

Why can’t you let users upload and download all types of files and folders with a browser?

We understand that uploading and downloading data directly from one’s browser sounds easier and may look like the best option. However, sending a file or folder with the tiny FileWhopper app allows us to provide top-level data privacy protection and to fix some simple issues automatically (e.g. resume your upload/download after brief Internet connection drops)

There’s a reason why we allow direct browser upload/download only for files under 20GB in size.

  • We don’t transfer folders directly from a browser because not all browsers support folder upload or download. This is done to avoid awkward situations when the sender has successfully uploaded their folder, but the recipient is unable to download it. If you are set on sending a small folder directly from your browser, just convert it into a .zip, .rar or any other archive, then send it as a single file.
  • The 20GB limit is in place because larger file uploads and downloads require a lot more time. For large files, it really makes more sense to spend a minute downloading and launching a tiny app that will take care of the whole upload\download process. The app will automatically resume your upload or download after interruptions, keep your computer from going into hibernation until the process is complete, and ensure top security for your data transfer. If you were sending a huge file or folder via your web browser, you’d have to monitor the process for issues, resolve them manually and worry about accidentally closing the tab, as the process would run for a long time.
Any rules to stick to while uploading my big file?

While your file is uploading:

  • Do not remove or change your file’s location!
  • You can click a button to pause your upload, minimize the app to keep uploading in the background, and track progress in your online account.
  • Share the link and password with recipient(s) while your upload is still in progress. One download is included by default, unless you order additional downloads.
  • Your 14 days of storage count from the moment the upload starts. After that, your file is deleted unless additional days of storage have been ordered.
Any rules to stick to while uploading my big folder?

While your folder is uploading:

  • Do not remove or change your folder’s location!
  • To upload a folder, you must have administrator rights to its contents.
  • The folder gets locked and its contents may not be changed during upload.
  • You can click a button to pause your upload, minimize the app to continue the upload in the background, and track progress in your online account.
  • Share the link and password with recipient(s) while your upload is still in progress. One download is included by default, unless you order additional downloads.
  • Your 14 days of storage count from the moment the upload starts. After that, your folder is deleted unless additional days of storage have been ordered.