FileWhopper FAQ

What is FileWhopper?
FileWhopper is a project by a well-established Australian software company. Created by a team of passionate IT professionals, it was designed to solve one of the biggest problems people face when trying to send files over the web: the notorious FILE TOO LARGE issue. In plain words, FileWhopper helps when you need to send a very big file to someone, and no other service lets you do it without having to buy a monthly storage plan. WITH FILEWHOPPER, YOU CAN TRANSFER ANY FILE OR FOLDER WITH NO SIZE LIMITS.
What is the price to send a file?
The price depends on the file size. You can check it by uploading your file or folder here, the system will calculate the cost of transfer based on your file size. Getting a quote takes a couple of seconds and does not require you to commit to anything.
What do I get when I order additional services? What is their price?
By default you have 1 download of your file or folder and 14 days of storage unless you order extra services such as:
  • 14 additional days of storage. This optional service adds 14 days of storage to your default 14 days, bringing your total purchased storage time to 28 days. When you choose this option, the option of insurance becomes unavailable. If you'd like longer storage time, choose Insurance instead, which will give you a total of 90 days of storage.
  • 5 additional downloads. This optional service adds 5 downloads to the default 1 download of your file or folder, bringing the total purchased number of downloads to 6. This means that your file can be downloaded on up to 6 computers, so you can share the download link with up to 6 recipients.
  • File/folder Insurance. This optional service adds 2,5 months (76 days) of storage to your default 14 days, bringing your total purchased storage time to 90 days and adds 2 downloads to the default 1 download of your file or folder resulting in a total of 3 downloads. When you choose this option, the option of 14 additional days of storage becomes unavailable.
Here is a visualization of the above in plain words:

  • If you did not purchase any additional services when making payment for the upload, you can still purchase any of them at any time, but only once, while the file is being stored on our servers. Please note that you may not purchase 14 additional days of storage and file insurance for the same transfer.
  • The price of the additional services depends on your file or folder size and is added to your transfer total.
    The minimum additional service prices are as follows:
    14 additional days of file/folder storage + $0.99
    5 additional downloads of your file/folder + $0.99
    File/folder insurance +$2
What are the upload/download size limits?
With FileWhopper you won’t face any size limits when sharing your file or folder. You can share large files of any size: 1GB, 1TB or even 10TB! There is no need to buy a monthly subscription, you can start using the service right away: just pay a one-time fee depending on your file/folder size.
How are files uploaded/downloaded?
First, you choose the file you want to send and upload it to FileWhopper to get a price quote based on file size. After that, you download a tiny app that will help you upload your big file or folder fast (the app will delete itself when the upload completes). You get a personal link to the file you uploaded, which you need to copy and share with the recipient along with a password generated or manually created during upload. Your file is encrypted with a password to ensure secure delivery. The recipient will use the link and password to download the file/folder via a tiny app that will also automatically delete itself after the transfer is complete.
Is it safe to share files or folders using FileWhopper?
Yes, it is absolutely safe to share your sensitive data online using FileWhopper. All files and folders are encrypted before being transmitted to ensure secure transfer. We use a specific encryption algorithm based on the password that is generated in the upload app when the upload is started, or manually created by the user before it is saved. The password is NOT transferred to or saved on FileWhopper’s servers, which means we will not have access to it, and therefore will be unable to access the files being transmitted. This password is required for the recipient to start the download, so you must send it to the recipient along with the download link.
How many users can I transfer my big file or folder to? How many times can my content be downloaded?
You can transfer your big file or folder to one user each time you pay for the transfer, unless you order additional services such as extra downloads of your file. If a download is already in progress, the file link gets disabled for all other users, unless additional downloads have been ordered and paid for by the file owner. You can order 5 additional downloads of your file and then share your link with up to 6 recipients. Once the file is downloaded, it gets deleted from the server.
Will my files be stored on your servers? If they will, will you have access to them?
Your file/folder is safely stored for up to 14 days on our server and deleted from the server as soon as it's downloaded by the recipient. We do not have access to the file as it is encrypted with a password before being uploaded. This password may only be accessed by the file owner and the recipient(s) they share it with. The password may not be accessed by FileWhopper staff and therefore FileWhopper has no way of accessing or viewing the data being transmitted by users. It is solely your responsibility to keep the file password protected from unauthorized use.
How do you process payments? Are they secure? Which payment partner do you use?
We guarantee secure transactions. Payments are processed by our trusted payment partners, Paddle and FastSpring. These companies have very strict procedures in place and comply with all legal requirements to protect your data.
If something goes wrong, do you offer refunds?
Yes, we do issue refunds.
Full refunds (regular price + additional services if paid for) are provided within 3 calendar days of payment for one of the following reasons:
  • File or folder could not be sent due to FileWhopper.com's fault, such as server issues that prevented or interrupted data transfer;
  • You changed your mind and decided not to send the file/folder, AND it has not actually been uploaded yet.
Also, a 25% refund can be issued upon the User’s request in case there were no downloads within 14 days after the file started uploading.
But there is an exception. Files or folders may be uploaded after payment is made. The upload process must be completed within 14 days. After that, eligibility for a refund expires. You may refer to our full Refund Policy in the Terms of Use.
How long does it take to transfer 100GB?
The FileWhopper app simplifies the process of file upload/download and ensures the highest possible upload and download speeds by using multi-threaded data transfer technology. The transfer speed depends on the connection you use to upload or download files, thus we cannot tell the exact time required to transfer a 100GB file. The app supports simultaneous upload and download, so you can share the download link as soon as the upload starts.
How about GDPR?
FileWhopper fully complies with the European GDPR regulations. Please see the types of information we collect, how we use your information and who we share your information with, in our Privacy Policy. FileWhopper is committed to protecting the information you provide to us. To prevent unauthorized access or disclosure, to maintain data accuracy, and to ensure appropriate use of the information, FileWhopper has strict physical and managerial procedures in place to safeguard the information we collect. FileWhopper will not sell, rent or lease your personal information to others.
Why do you work with apps? Is it safe?
The FileWhopper apps simplify the process of file upload/download and make it much faster, more secure and smooth. All user data is being encrypted and additionally protected by a password of your choice.The app will automatically resume the transfer after any errors, pauses, Internet connection loss, etc. The integrity of transmitted data is also ensured. The app ensures the highest possible upload and download speeds by using multi-threaded data transfer technology.
The app supports simultaneous upload and download, so you can share the download link as soon as the upload starts. No installation is required. The app is lightweight and will automatically delete itself as soon as its job is done.
Why can’t you let users upload and download with a browser?
Today, no browser is a good option to transfer large files or folders quickly enough. Also, if any error, unexpected computer shutdown or Internet connection loss occurs, you will lose all previously uploaded data and will be forced to start from the very beginning. We use upload and download apps for file transfer instead of web browsers for many reasons, the main ones being:
  • Some browsers do not support folder upload for transfer;
  • It would not be possible to divide files or folders into threads for multi-threaded transfer and encrypt these threads;
  • It would not be possible to compress files for transfer;
  • It would not be possible to keep the browser open all the time during a big transfer;
  • Impossible to upload and download files or folders in background mode;
  • Impossible to automatically resume upload or download when relaunching the browser, etc.
Any rules to stick to while uploading my big file?
While your file is uploading:
  • Do not remove or change your file’s location!
  • You can click a button to pause your upload, minimize the app to keep uploading in the background, and track progress in your online account.
  • Share the link and password with recipient(s) while your upload is still in progress. One download is included by default, unless you order additional downloads.
  • Your 14 days of storage count from the moment the upload starts. After that, your file is deleted unless additional days of storage have been ordered.
Any rules to stick to while uploading my big folder?
While your folder is uploading:
  • Do not remove or change your folder’s location!
  • To upload a folder, you must have administrator rights to its contents.
  • The folder gets locked and its contents may not be changed during upload.
  • You can click a button to pause your upload, minimize the app to continue the upload in the background, and track progress in your online account.
  • Share the link and password with recipient(s) while your upload is still in progress. One download is included by default, unless you order additional downloads.
  • Your 14 days of storage count from the moment the upload starts. After that, your folder is deleted unless additional days of storage have been ordered.