FileWhopper Help

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Usually, downloading data with the FileWhopper app goes smoothly. However, there are still some situations that may cause errors to occur. To help you better understand what caused your specific error, and to get some guidance on getting it fixed, see the error screens we’ve collected and supplied with detailed descriptions below. Please note: this article covers only the issues that may come up when one is downloading data with the FileWhopper app. Read this article if you are running a FileWhopper download directly from your web browser.

The password to download the file/folder is incorrect

Try contacting the file sender to make sure you got the correct password. Also, be careful when copying the password from a chat message, as messengers may add extra invisible characters to your password.

Make sure you've obtained the correct password from the file or folder sender

Not enough space available on the destination drive to save the download

Simply free up some space on the drive that has the folder you want to save to, or select another location to avoid this error.

Make sure you have enough free space to download the file or folder with FileWhopper

Internet connection was lost and your download is now on hold

The app will attempt to resume the download from the same point as soon as connection is re-established. The error message will only appear after several unsuccessful attempts to reconnect. However, we recommend keeping the app open, so it can continue trying to connect to the Internet in the background. Once connection is re-established, the download will continue automatically.

The FileWhopper app will resume the file or folder download once the Internet connection is restored

Server issues

You will see this error when FileWhopper servers experience temporary problems and your app gets no response. Don’t worry, we’re most likely already working on this problem. Keep the app running in the background, and it will automatically resume the download when the problem is gone. If it doesn’t for a long time, please contact our support team for assistance.

Server unavailable' message is displayed when the FileWhopper app can't get server response

Your file may have been removed from the destination folder before the download completed

To fix this issue, you need to place the file back where it was and click the CONTINUE DOWNLOAD button to resume the download.

Do not make any changes to the destination folder until the download completes

The storage period is over for the file/folder you’re trying to download

The download is no longer available. Please, contact the sender for more details.

An error message is displayed if the file or folder has been removed from the server

When starting the upload, the file/folder owner sets the number of downloads for this transfer

The standard option is one download per transfer unless more downloads are added. Once the last available download has been started, anyone trying to start a new download will receive this error message. If that's what happens in your case, you can contact the file sender for more information.

You will see the error message is the file or folder download limit has been reached

This file has already been downloaded or was deleted from FileWhopper’s server because the storage period has expired

Contact the file sender for more details.

You will see the error message when the file or folder storage period is over

The sender pauses the upload or loses Internet connection

The FileWhopper app supports simultaneous upload and download. However, if the upload is put on hold, you will get an error message. This happens when the sender pauses the upload or loses Internet connection. Keep the app running and it will automatically resume your download as soon as more data is uploaded to the server. You can also try clicking the Resume button to check if there’s any progress.

The app will display a warning if you need to wait till the sender uploads the rest of the file

Upload deleted

This error appears when the upload gets deleted on the sender’s side for some reason, which may be due to refund being processed, failed payment, first free transfer being deleted by sender, or similar. Please contact the sender for more details.

Download unavailable' message pops up if the file or folder has been deleted from the server

Removable storage device was unplugged during download

This error appears when you are saving the download to a removable storage device, such as a USB flash drive, and it gets unplugged from your computer while the download is in process. If this happens, please try waiting a few minutes or restarting the FileWhopper App after you reconnect the device. This might help. To prevent this error from occurring, please be sure not to disconnect the removable storage device while the download is still active, even if you reboot your computer.

If you are downloading a file or folder to an external device, make sure it is properly connected