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How to get a refund for additional services

If you decided not to use additional services with your large file transfer, you may be eligible for a refund. Follow these simple rules to figure out when you can count on a refund:

Refunds for additional services are issued upon the User’s request in the following cases:
1) 5 additional downloads
  • a full refund for this additional service is issued up to 90 days from payment date, in case there were no downloads within 14 days of when the file started uploading.
  • a 50% refund for this additional service is issued up to 90 days from payment date, in case there were only 1 or 2 downloads of the file.
  • a 25% refund for this additional service is issued up to 90 days from payment date, in case there were only 3 or 4 downloads of the file.
2) Additional 14 days of storage
  • a full refund for this additional service can be issued before the additional 14 days begin, in case you change your mind and decide not to store the file/folder for this additional time period. The storage time limit will be set back to the standard 14 days from the upload start date.
3) File insurance (storing the file/folder for 90 days + 2 additional downloads)
  • a full refund for this additional service can be issued if you decide not to use this option. The storage time limit will be set back to the standard 14 days from the upload start date, and no extra downloads will be available for this file/folder. The refund is possible if the user applies for it within 14 days from the upload start date.
  • a 50% refund for this additional service is issued if you decide to set the storage time limit back to the original 14 days (instead of 90), but keep the 2 additional downloads that come with the service. The refund is possible if the user applies for it within 14 days from the upload start date.
  • a 25% refund for this additional service is issued if you decide to give up the 2 extra downloads, but keep the additional storage days. The downloads number will be reduced to the original 1 as soon as the user’s request is received and confirmed by FileWhopper’s support team. The refund is possible if the user applies for it within 14 days from the upload start date, and as long as none of the 2 additional downloads have been started.

To request a refund for your additional services, after you have verified eligibility using the above guidelines, please write us using the Contact Us form and we will be happy to assist.