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How to get a refund for your transfer

If you are unhappy with the service for whatever reason, or if something goes wrong during your large file transfer, you can always get in touch with us via the Contact Us form. We are at your disposal to help sort out any arising issue. If the issue doesn’t get resolved, or if you simply changed your mind about the transfer, you can still ask for a refund. Here are the eligibility conditions for getting a refund:

Full refunds (regular price + additional services if paid for) are issued upon a user’s request submitted via the Contact Us form within 3 calendar days of payment, for one of the following reasons:

  • File or folder could not be sent due to's fault, such as server issues that prevented or interrupted data transfer;
  • You changed your mind and decided not to send the file/folder, AND it has not actually been uploaded yet.

Also, a 25% refund can be issued upon the User’s request in case there were no downloads within 14 days after the file started uploading.

But there is an exception. Files or folders may be uploaded after payment is made. The upload process must be completed within 14 days. After that, eligibility for a refund expires. You may refer to our full Refund Policy in the Terms of Use.

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