Most frequent Errors and Issues During the File or Folder Upload Process
Tips on avoiding errors and issues while sending large files via the FileWhopper App
To prevent the most common errors when uploading your files and folders with the FileWhopper app, please make sure you follow the guidelines below:
1)Do not move or change your file or folder while uploading.
2)In order to be approved for a transfer, your folder should not contain over 3000 files.
3)To upload a folder, make sure you have administrative rights to its contents.
4)Do not change folder contents during the upload.
Here are some examples of the frequently encountered errors in the upload app:
- No internet connection
- Server issues
- The folder contains locked files
- Files have been removed
- Removable storage device was unplugged during folder upload
- Upload failed
Below, we will give you tips on what to do when you encounter these issues. We’ll also show you how to avoid these errors in the future.
No Internet connection
“It seems there is no Internet connection at the moment. Please check your network settings. The upload will proceed automatically as soon as the issue is resolved.”
If you see this error, it means that the Internet connection was lost. Don’t worry, you won’t have to start your upload from the beginning. The process will simply go into standby mode and will resume once connection is re-established.
In cases when Internet connection is lost for an extended period of time, you will probably notice the app making several attempts to resume the transfer. If you know that the connection has been re-established, you can click the “TRY NOW” button for the app to make another attempt
“IIt seems there’s a problem with our server, but our technicians are already working to fix it. The upload will continue automatically as soon as the issue is resolved. If the problem persists, please contact our support team using the online form.”
If you see this error message, there is no need to take any action. Do not close or delete the app. Simply give it some time and the upload will resume automatically once the issue is fixed.
If the problem persists, submit a support request to get assistance.
The folder contains locked files
The app may tell you that the files you are trying to upload are locked:
“The folder may not be uploaded, as it contains locked files. If these files are used by another Windows program, please stop the corresponding process and hit CONTINUE to proceed with your upload. For more info, please see the ‘Transferring an entire system drive’ article. Contact us for further help.”
You will see this error message if some of the files in the folder that you are trying to upload are in use by another application. Check all the programs that may be using the file and stop all the corresponding processes. Then, click the CONTINUE button. For more information on this issue, check out the ‘Transferring an entire system drive’ post.
File have been removed
This error message signifies that, for some reason, your transfer was removed. You can see the details of your transfer in your FileWhopper account under See Details.
Removable storage device was unplugged during file or folder upload
“Looks like the removable storage device you are uploading from was unplugged during upload. Try restarting the FileWhopper app after reconnecting the device. If the upload does not resume, please contact support for further assistance.”
This error message shows up when you upload from an external storage source (like a USB flash drive) and it gets disconnected. If you see this error message, reconnect the storage device and restart the FileWhopper app. To prevent this error from occurring, make sure that your external storage device is properly connected throughout the upload process.
This error message often means that your storage period has expired. Click the button below to see more details on your transfer status.”
This error occurs when your storage period has expired. User data is stored on FileWhopper’s servers for 14 days after the upload has begun. Now, once that period expires, the data will be deleted from the app’s servers unless you purchase additional storage time.
Upload has already been launched for other device
This error occurs when you try to continue uploading a file from another device. Unfortunately this is not possible. Please return to the previous device and continue your Upload there.
We hope the tips above have been helpful. We are constantly working to ensure that with FileWhopper you are getting the best way to send large files and folders online. If you have any more questions on how to send large video files, folders or other data, please do not hesitate to contact our support team.