FileWhopper Help

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Why can’t I launch the FileWhopper app?

Most FileWhopper users face no issues with the FileWhopper Uploader app. However, in some rare cases you may come across the following problems:

- You press the RUN UPLOADER button in your online FileWhopper account, but the app download doesn't start
- The FileWhopper app has been downloaded, but you can’t launch it
- You launched the FileWhopper app, but can’t select the file or folder you want to transfer

Don’t worry, because it’s very likely that these problems can be easily fixed. Here’s what may be causing the issues:

Security software blocking the FileWhopper Uploader

A good anti-malware or antivirus program is meant to stop malware, spyware, and other malicious items from getting inside your system. Your antivirus program scans all incoming network data for viruses and other malware, and tries to prevent any potential threats. Sometimes, security programs that use a web shield (like, for instance, Norton) may accidentally flag a service like FileWhopper. Other programs may use HTTP checking, which can interfere with access to the service.

The FileWhopper team keeps a close eye on such false-positive threat reports and gets in touch with anti-malware software makers whenever an issue like this is discovered.The fixes for such problems are usually released with new software updates. This is why we highly recommend that you keep your antivirus program updated to the latest manufacturer-recommended version at all times.

Browser extensions interfering with your file transfer

There is another possible reason why you may be running into a problem when uploading your file, and that reason is browser extensions. To give you an example, flash blockers may interfere with certain elements of the FileWhopper interface and prevent you from using it the way it was designed.

Another example is ad blocking plugins. They may interpret certain code elements belonging to the FileWhopper app incorrectly and block it. So, how do you send large files if your browser extension is blocking the transfer? Luckily, this can be easily fixed by simply disabling (at least temporarily) flash and ad blocker extensions in your web browser.

Files in use by another application

Check if the file or files that you are trying to upload are being used by another application. If this is the case, the upload won’t be possible. Be sure to go through all the programs which may be using the files that you are trying to upload. If you find any, close them before re-attempting the upload.

Security software is absolutely essential on any PC: it protects your personal files and private data from a whole range of potential threats. However, these programs may go a bit too far and start flagging or blocking friendly applications like FileWhopper. Of course, this can be a problem once you start transferring files.

Summing things up

Our FileWhopper Uploader is not a virus and can do no harm to your computer. Unfortunately, there is still no 100% guarantee that file upload issues won’t occur. Since antivirus software is frequently updated with new features, it can be quite a challenge to keep up with all the changes taking place.This makes the FileWhopper testing process even more complicated.

If you’ve run into a problem when using the FileWhopper Uploader, or if you’ve found out that your anti-malware software is blocking the service, we will really appreciate you letting us know about it. This way, we can work on fixing the issue to continue offering you the smart way to send large files and folders.

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