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FileWhopper Help
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Price and Refunds
Additional Services
File and Folder Upload
Storage and Deletion
Downloads
Data Security
Mobile Transfers
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Registration and Login
How to register a FileWhopper account How to recover password to your personal account How to delete your account
Price and Refunds
How to get a price quote for your file/folder transfer Who will pay for the file transfer? How to use a discount coupon How to get a refund for your transfer How to get a refund for additional services
Additional Services
What additional services are available with a data transfer and when can they be purchased? How to calculate the cost of additional services
File and Folder Upload
How to create a FileWhopper data transfer How to upload your file or folder with FileWhopper Errors or issues during file or folder upload with the FileWhopper app Errors or issues during file or folder upload via a web browser My antivirus program blocks the FileWhopper app How to speed up the upload Transferring an entire system drive
Storage and Deletion
Why is FileWhopper better than other popular cloud storage services? How long is your file/folder stored and when does it get deleted? How to extend storage time
Downloads
How to download your file/folder How to get additional downloads for your file/folder Errors or issues during download via the FileWhopper app Errors or issues during browser downloads My antivirus program blocks the FileWhopper app How to speed up the download Where to find your downloaded data
Data Security
Ultimate data protection with Zero-knowledge encryption Why are FileWhopper apps the smartest choice for uploads and downloads? Why FileWhopper doesn’t support password reset
Mobile Transfers
Mobile upload Mobile download Mobile Transfer Restrictions Phone transfer speed
All files and folders are encrypted before being transmitted to ensure secure transfer. We use a specific encryption algorithm based on the password that is generated in the upload app when the upload is started, or manually created by the user before it is saved. The password is NOT transferred to or saved on FileWhopper’s servers, which means we will not have access to it, and therefore will be unable to access the files being transmitted.
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