2. Types of information we collect
- Personal information is information that is associated with your name or personal identity. FileWhopper uses personal information to deliver products and provide you with better service. Once you choose to provide us with personal information, you can be assured it will be used only to support your customer relationship with FileWhopper. We take seriously the trust you place in us. FileWhopper will not sell, rent or lease your personal information to others.
- Non-personal information is data about usage and service operation that is not associated with a specific personal identity. FileWhopper collects and analyzes non-personal information to evaluate how visitors use the FileWhopper websites or how users interact with FileWhopper products. Non-personal data we collect may include the pages visited on the FileWhopper websites, unique URLs visited within our domains, browser type and version, geographic location, IP address, time zone setting, operating system and platform, device type, and device identifiers, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), your engagement with certain variable/dynamic elements of a page and methods used to browse away from the page.
This non-personal information is required for us to be able to provide our services to you. If you decline to have us collect such information, for example, by disabling cookies, we may not be able to provide our services to you.
- You are responsible for any third-party personal data obtained, published or shared through FileWhopper websites or products, and confirm that you have the third party's consent to provide such data to FileWhopper.
3. How we use your information
FileWhopper uses the personal and non-personal information collected about you for the following purposes:
To provide and improve our services. This includes managing account access, troubleshooting, protecting security, developing and introducing new features, services or products, providing customer support, etc.
To comply with legal requirements. Your information may be used to comply with various regulations, laws, and requests from law enforcement or governmental entities; to enforce FileWhopper’s rights or carry out obligations arising from agreements or contracts, etc.
To personalize content. This includes tailoring the information we show to you, including advertising, marketing and promotional content.
To protect interests and rights. This includes protecting the property, rights or safety of FileWhopper and any third party; preventing and investigating activity that may be illegal or questionable, etc.
For analytics and research purposes. This helps us gather statistical data, monitor the effectiveness of the content we create or communications we deliver, analyze the way you use FileWhopper, so we can resolve any potential issues and improve our websites and products for you.
To communicate with you. We may contact you about your purchase and/or use of FileWhopper products, respond to your inquiries, questions or feedback, and to facilitate provision of FileWhopper services to you. We may also send you electronic newsletters with news, special offers and other information that may interest you, unless you choose not to receive such communications by unsubscribing from our mailing list. Detailed unsubscribe instructions are included in every newsletter or other promotional letter we send you. We may use the services of third party providers to help with operating our websites or business, such as to send out surveys, newsletters and other communications on our behalf. Your information may be shared with such providers strictly for those limited purposes, as long as you have given us consent to such communications.
4. Who we share your information with
FileWhopper will not sell, rent or lease your personal information to others. FileWhopper shares customer information with companies working on our behalf, but only as described above in "How we use your information." FileWhopper will not share personal information with any other third parties without your permission, unless required by law enforcement action, subpoena, or local law.
5. Keeping your information secure
FileWhopper is committed to protecting the information you provide to us. To prevent unauthorized access or disclosure, to maintain data accuracy, and to ensure the appropriate use of the information, FileWhopper has in place appropriate physical and managerial procedures to safeguard the information we collect.
However, there is no system that could guarantee absolute security of your information. While we do our best to protect the personal information you provide to us from unauthorized access or use by third parties, FileWhopper may not be able to warrant or ensure complete security of such information. Therefore, your use of FileWhopper websites and products, and your communications with FileWhopper are at your own risk. You take responsibility for protecting your login, password and other such details, as well as for the security of any data you transmit over the internet to or with the help of FileWhopper.
FileWhopper encrypts the files transmitted by users with a password being created when a file is uploaded. This password may only be accessed by the file owner and the recipient(s) they share it with. The password may not be accessed by FileWhopper staff and therefore FileWhopper has no way of accessing or viewing the data being transmitted by users. It is solely your responsibility to keep the file password protected from unauthorized use.
6. Cookies and other tracking tools
Web browser cookies. Cookies are small files that get saved on your computer’s hard drive when you visit websites. They communicate with servers, which may include FileWhopper’s servers or servers of third-party companies authorized to collect data for us, and allow your device to be recognized. You may set your web browser to decline some cookies or to notify you when cookies are being saved on your device. However, if you disable or decline all browser cookies, it may become impossible for you to use portions or certain features of FileWhopper websites or products.
Tracking pixels. FileWhopper may use small electronic files known as tracking pixels that allow us to count webpage visitors or users who opened an email letter, and for other statistical purposes. Such files help us learn of your interest in our services or content and permit us to collect information about your browsing and purchasing behavior.
7. Controlling your data
How you can opt out of marketing communications. We may send you certain informational or promotional communications. Where required by law, such communications will be sent to you only with your consent. To opt out of receiving promotional emails from FileWhopper, you may follow the Unsubscribe instructions provided in every letter. Some emails are necessary for FileWhopper to provide services to you or manage your orders. Such emails will be sent to you even after you unsubscribe from optional marketing communications.
How you can access, edit or delete your personal information. Keeping your personal information updated and accurate helps FileWhopper provide better service to you. You may email us at any time to review the information we have on you, to update it or have us delete it. Email address to use for this purpose: email@example.com
8. EU/EEA and Switzerland users
FileWhopper fully complies with the European GDPR regulations. The following additional information is provided for users residing in the European Union countries or Switzerland, but may also apply to users located in other parts of the world.
Personal information is sent to FileWhopper in the USA or Australia.
Processor: FileWhopper provides software, services and tools that allow customers to transmit large files over the internet. FileWhopper does not own or control any of the information it processes on behalf of its customer. All such information is owned and controlled by FileWhopper’s customer. The information is encrypted and FileWhopper has no access to any data contained in the files it transmits for the customer.
Data Controller: FileWhopper also operates websites and provides information products to allow customers to make data transfer decisions and to order services from FileWhopper. In this function, FileWhopper acts as a data controller of the personal information contained in these products and processes this personal information as described in this Policy in the USA or Australia. These countries may not have the same level of personal data protection as the EEA or Switzerland. This information is transferred to the USA or Australia on the basis of consent, or European Commission-approved standard contractual clauses, and may be further transferred to our partners or service providers located in other countries, which may not have the same level of protection for personal data as the EEA or Switzerland.
10. Contacting FileWhopper
FileWhopper’s mailing address: Auslogics Labs Pty Ltd, 495 Pacific Highway Box 1644, Sydney NSW 1585, Australia.